Privacy Policy

Last updated: July 27, 2025 
Easy Step Learning respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws in Canada.

1. Scope of Policy

This policy applies to personal information collected through our website: https://www.easysteplearning.com and through communications and transactions related to our services.

2. What Information We Collect

We may collect the following personal information from users (students, parents, and teachers):
    •    Contact Information: name, email address, phone number
    •    Account & Profile Data: course preferences, time availability, age (if applicable), communication logs
    •    Payment Information: billing address and transaction data (handled via third-party payment processors)
    •    Technical Information: IP address, browser type, device info, usage stats (via cookies or analytics tools)

If the user is a minor under 13, we require verifiable parental or guardian consent before collecting any personal information.

3. Purpose of Collection
We collect personal information for the following purposes:
    •    To register clients and teachers on our platform
    •    To connect clients with suitable teachers and arrange classes
    •    To process payments and manage billing
    •    To send reminders, updates, and service-related emails
    •    To personalize your learning experience
    •    To improve the functionality and security of our website

We collect only the information necessary for these purposes (data minimization principle under PIPEDA).

4. Consent
We collect, use, and disclose your personal information with your knowledge and consent, except where otherwise permitted or required by law. Consent may be express (e.g. ticking a box) or implied (e.g. providing your contact information when requesting a class).

Users may withdraw their consent at any time, subject to legal or contractual obligations.

5. Disclosure of Information
We do not sell your personal information.

We may share your information with:
    •    Teachers providing services to you
    •    Third-party service providers (e.g. payment processors, hosting services) under confidentiality obligations
    •    Law enforcement or government authorities if required by law
    •    Our legal or financial advisors when necessary

Any disclosure is limited to what is necessary for the purpose intended.

6. Data Storage and Retention
Personal information is stored securely on servers located in Canada or other jurisdictions with adequate privacy protections. We retain personal information only as long as necessary to fulfill the identified purposes or as required by law.

If you request deletion of your account, we will securely erase your information, except for data that must be retained for legal or administrative purposes.

7. Children’s Privacy
We are committed to protecting the privacy of minors. Children under the age of 13 must have the informed consent of a parent or legal guardian to use our services. We collect only necessary information and do not knowingly engage in direct marketing to children.

8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
    •    Improve user experience
    •    Remember login sessions
    •    Collect anonymized site usage data

You can set your browser to refuse cookies or alert you when cookies are being sent.

9. Your Rights
Under PIPEDA, you have the right to:
    •    Access your personal information
    •    Correct inaccuracies in your data
    •    Withdraw consent
    •    File a complaint with the Office of the Privacy Commissioner of Canada (OPC)

To exercise these rights, contact us at the address below.


10. Security Measures
We employ reasonable technical and organizational measures to safeguard your data against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These measures include encryption, password protection, secure hosting, and staff confidentiality agreements.